Resumo:
This research paper presents a study on conflict mediation based on dialog in private
Higher Learning Institutions [HLI], related to monthly payments and enrollments. For
this it is necessary to first understand the concept of conflict, as well as its nature,
types and methods of conflict resolutions; mediation as one of the tools to solve or
avoid conflicts, the principles of mediation, as well as the role and the limits of the
mediator. This mediation goes through dialog and through sensitive listening to the
litigants. The study seeks to identify practices developed for mediation and for the
prevention of conflict based on efficacious communication. Existing limits to this
conflict mediation are pointed out due to the complex and subjective nature of the
human being and to the real possibilities which the mediator has in preventing or
resolving conflicts in a private Higher Learning Institution [HLI]. Some possibilities are
perceived which can improve the relationship between the student and the HLI.
