Análise das práticas de gestão do conhecimento, à luz de princípios éticos, na empresa “X”

Abstract

This paper analyzed the practices of Knowledge Management, in light of ethical principles, in the “X” company, an organization of which the author of this thesis is part of the body of collaborators. To facilitate the understanding of relevant aspects of this study, one sought to answer the following question: In what way do the ethical principles manifest themselves in the practices of Knowledge Management in the “X” company? The analysis of this issue was the main goal of this investigation of which the specific goals were focused on describing the practices of Knowledge Management of the “X” company; analyze if the practices of the Knowledge Management of the “X” company are backed by ethical principles; reflect on the relevance of the ethical principles for the operationalization of the practices of Knowledge Management; and identify the way of contemplating the ethical principles in underlying processes of the practices of Knowledge Management. The research was conducted through a case study, through direct observation, participant observation, bibliographic research, documental research, and was made up of three chapters, the first being of Practices of Organizational Knowledge Management; the second about Reflections about Ethics and the third and last about Analysis and Discussions of Results. In the first stage, the emergence of knowledge and the processes of creation of knowledge were presented. The tools which instrumentalize the management and the sharing of knowledge in the companies, and finally the practices of Knowledge Management in the organizations were presented. In the second chapter of this study the theoretical bases of Ethics were reviewed, passing through its emergence, its social value, the moral underlying values of the universal ethical principles and the ethical principles in Knowledge Management. And the last and third part was the analysis and discussions of the results of the research in the “X” company, in which the empirical evidences were collected based on the documents of the company. In the last chapter of the work the reflection resulting from the analysis of the results of the empirical research, in light of the reviewed theoretical sources was carried out.